Standard return and exchange period
Customers may request a return or exchange of eligible unused goods within 14 days of receipt, subject to Kuwait Consumer Protection Law No. 39 of 2014, its executive regulations and relevant category exceptions.
Eligibility depends on the product condition and category; special rules can apply to fragrances, hygiene-sensitive items and other protected categories. A product-specific commitment more favorable to the customer remains effective.
How to start a request
Email info@wifitrendy.com with your order number, purchase proof and the product you wish to return. Briefly explain the reason; for a damaged or incorrect item, photographs can help speed up review.
Our support team will confirm an available method of return or collection and the next steps. Please do not send goods to an unconfirmed address.
Category-specific exceptions
Kuwait regulations recognize special conditions for some product classes such as fragrances, hygiene-sensitive goods, perishable items and certain products of a special nature. Eligibility depends on the applicable rules, the condition of the item and any terms clearly disclosed at purchase.
For hygiene and safety, please keep seals and original packaging intact when seeking a change-of-mind return. These conditions do not cancel rights relating to defective, damaged or non-conforming goods.
Faulty, damaged or incorrect goods
If the item has a manufacturing defect, is damaged on arrival, or differs materially from its description, contact us promptly. We will handle your claim under applicable Kuwait consumer protection rules, including repair, replacement or refund where legally required.
Please keep the purchase proof and product accessories until the matter is resolved. A change-of-mind exclusion must not be used to deny a valid defective-product claim.
Refund method and any charges
Approved refunds are made to the original payment method where available, or another method agreed with the customer and permitted by applicable law. Actual bank or payment-provider posting time can vary.
No additional return fee is charged where the consumer has a legal right to return or obtain a remedy free of charge. Any optional service charge for a separate, voluntary arrangement must be disclosed and accepted in advance.