Shipping & Order Cancellation

Transparent policies for a smooth experience

At WiFiTrendy, we’re committed to delivering a seamless shopping experience. Occasionally, orders may require cancellation under these circumstances:

⚠️
Limited StockOrders canceled if quantity exceeds inventory or pricing errors occur.
🔐
VerificationAdditional info may be required. You’ll be notified instantly if action is needed.
💰
Refund ProcessFull refund to original payment method. Bank details may be requested. No cash refunds.
📋
Product AccuracyWe strive for 100% accuracy. Supplier-dependent info may occasionally contain errors.
Questions? Our support team is ready to help—contact us anytime.
 

Return & Exchange Policy

Hassle-free returns within 14 days
1
Initiate Return

Submit your request within 14 days from purchase date.

2
Item Condition

Must be unused, in original packaging with all accessories, labels & free gifts included.

3
Refund Details

Product amount refunded only. Shipping fees non-refundable for customer-initiated returns.

🔧 Defective Items Policy
  • Within 24h: We coordinate vendor collection & replacement.
  • After 24h: We’ll guide you to the nearest authorized service center.
❌ Exclusions & Limitations
  • Gift coupons, bundles, promotions & sale items may be non-returnable.
  • Warranty void for misuse: electrical faults, water damage, unauthorized repairs.
  • Virtual products (iTunes, Google Play, PlayStation cards) excluded from returns.
🖥️ Monitor Dead Pixels Policy

Minimum 3 dead pixels required for replacement claim within 14 working days. Original packaging & all accessories must be returned. Same threshold applies for warranty claims after 14 days.

Customer Responsibility: Deliver items to authorized service center within 14 calendar days with original packaging & all accessories.
 

Refund Processing Times

Fast & secure refunds to your original payment method
💳 Payment Method 🔄 Refund Method ⏱️ Processing Time
K-NET Bank Transfer ≤ 10 Business Days
Visa / MasterCard Bank Transfer ≤ 15 Business Days
Cash Cash ≤ 7 Working Days
Processing times begin after refund approval. Bank processing delays may occasionally occur.

Need Help?

Our customer support team is available to assist with any questions about our policies.

Contact Support