Shipping and Return Policy

Last Updated: [Insert Date]

At WifiTrendy.com, we strive to ensure a smooth and transparent shopping experience for our customers. Please read our policies carefully before making a purchase.

Order Cancellation Policy

We may need to cancel orders under the following circumstances:

Limited Availability:
Orders may be canceled if the requested quantity exceeds available stock, or if there are inaccuracies or errors in product or pricing information displayed on our WooCommerce store.

Fraud Prevention:
Orders may be canceled if our fraud avoidance department identifies any issues, or if we detect manipulation of accounts to place multiple orders (e.g., using same payment card or address across multiple accounts).

Verification Requirements:
In some cases, additional verification or information may be necessary before we can accept an order (e.g., identity verification for high-value items or digital products). We will promptly notify you if your order is canceled or if we require further information.

Refund Process for Canceled Orders:
If your order is canceled after your credit card or K-net has been charged, the charged amount will be refunded to your original payment method. Please allow up to 10–15 business days for the refund to appear in your bank account, depending on your bank’s processing time.

Note: No cash disbursements will be made under any circumstances. Refunds will always be issued to the original payment method used at checkout.

Product Description Errors:
While we make every effort to ensure the accuracy of product information on our website, we rely on information provided by suppliers and manufacturers. Despite our best efforts, errors in product descriptions, specifications, or images may occur. We cannot guarantee that product descriptions are entirely error-free, but we continuously strive for accuracy. If you receive a product that does not match the description, please contact us immediately.

Return Policy

We understand that sometimes a product may not meet your expectations. Please familiarize yourself with our return policy guidelines below.

Time Frame

Customers must initiate a return or exchange within 14 days from the date of purchase (delivery date).

Condition of Item

To be eligible for a return or exchange, the item must be in resalable condition:

Unused and in the same condition as received
Original packaging included (box, inner packing, manuals)
All accessories, labels, cables, and any “free gifts” or bonus items included with the purchase

Refund Details (Customer-Initiated Returns)

Shipping charges are non-refundable for return requests initiated by the customer, as these costs have already been incurred by WifiTrendy.
Only the amount paid for the purchased product will be refunded (excluding original shipping fees).
Return shipping costs are the responsibility of the customer unless the item is defective.

Defective Items (Hardware / WiFi Products)

Time of Defect Discovery	Action
Within 24 hours of delivery	WifiTrendy will arrange for collection and replacement at no cost to you.
After 24 hours but within warranty period (typically 1 year)	Please contact our customer support team. You may be directed to the manufacturer’s authorized service center in Kuwait.

Warranty Exclusions

Products damaged due to the following will not be accepted under warranty:

Incorrect usage or installation
Electrical issues (power surges, incorrect voltage)
Water damage, physical damage, or drops
Repairs attempted by unauthorized workshops or individuals
Normal wear and tear

Non-Returnable Items

The following products or purchase types are not eligible for return or exchange:

Products purchased with gift coupons, bundle offers, special promotions, or during sales campaigns (unless defective)
Virtual products, including software licenses, digital gift cards, iTunes cards, Google Play gift cards, PlayStation cards, and other digital codes
Opened consumables (e.g., cables, adapters, antennas) unless defective
Products marked as “Final Sale” on the product page

Dead Pixel Policy (Monitors / Screens)

For monitors, displays, or screens:

A minimum of 3 dead pixels is required to claim a replacement within 14 working days of delivery.
The original box, inner packing, and all accessories must be returned.
After 14 days, warranty service may be claimed through the manufacturer for a minimum of 3 dead pixels.

Customer Responsibility for Returns

Customers are responsible for delivering, sending, or bringing the product to our authorized service center within 14 calendar days to claim support. Our customer support team will provide you with the service center address upon request.

Return Requirements Checklist

When returning a product within 14 working days, please ensure you include:

The product itself
Original box and inner packing
All accessories (cables, chargers, mounts, etc.)
Any catalogs, manuals, or documentation
Proof of purchase (order number or invoice)

Failure to include any of the above may result in a rejected return or partial refund.

How Refunds Are Issued

Refunds are processed based on your original payment method. Please allow the following processing times:

Payment Method	Refund Method	Receiving Period
K-net (Kuwait direct debit)	Bank transfer / Credit to same card	Up to 10 business days
Visa / MasterCard (credit/debit)	Credit to same card	Up to 15 business days
Cash on Delivery (COD)	Bank transfer (customer must provide IBAN)	Up to 7 working days
Tabby (installments)	Refund processed via Tabby to your Tabby account	5–14 business days (per Tabby policy)

Important: For COD refunds, you will need to provide your IBAN and bank account details to our customer support team. No cash refunds are issued in person.

How to Initiate a Return or Exchange

Log into your account at [WifiTrendy.com/my-account]
Go to Orders and select the order containing the item you wish to return
Click “Request Return” and follow the instructions
Alternatively, email us at info@wifitrendy.com with:
- Your order number
- Photos/video of the defect (if applicable)
- Reason for return

Our customer support team will respond within 1–2 business days with return instructions and the service center address (if applicable).