This Privacy and Data Protection Policy (“Privacy Policy”) outlines the procedures governing the handling of any Personal Data (as described below) collected from you or other sources, or provided by you, in connection with your access and use of wifitrendy.com and the WooCommerce services offered therein.
By using and/or subscribing to our Platform, you expressly consent to the use of your Personal Data as described below.
You retain the right to withdraw your consent for the processing of your Personal Data by notifying us via info@wifitrendy.com. Such withdrawal will not affect the use of Personal Data processed prior to the withdrawal of consent.
References to “we” (or similar) in this Privacy Policy pertain to [Insert Your Registered Legal Entity Name, e.g., WifiTrendy Trading Company W.L.L.]. References to “you” (or similar) denote you as an individual or legal entity, as applicable.
Personal Data Collection
We may collect and process the following “Personal Data” about you:
- Information provided by you when filling in forms on our Platform, such as during registration, checkout, posting material, or requesting additional services. This may include your:
- Full name
- Phone number
- Email address
- Delivery address (within Kuwait)
- Payment details (processed securely via our WooCommerce payment gateways – we do not store full card details)
- Data about your computer or devices (IP address, browser type, operating system)
- Transaction data provided when participating in competitions or promotions via our Platform, submitting reviews, testimonials, or feedback.
- Correspondence provided to us, or collected from you, when reporting issues with our Platform.
- Records of correspondence when contacting our customer support team.
- Order details of transactions conducted through our Platform and the fulfillment of orders.
- Any other data we deem necessary to enhance your Platform experience (e.g., preferences for WiFi equipment or past purchase history).
If any personal data held by us is found to be incorrect or incomplete, please notify us promptly at info@wifitrendy.com.
Use of Personal Data
We may utilize the Personal Data held about you in the following manners:
- To furnish you with information, products, or services requested by you or which we believe may be of interest to you (e.g., new WiFi routers, networking accessories, or tech deals), provided you have consented to be contacted for such purposes.
- To offer you an omni-channel experience and location-based services, including advertising, search results, retargeting campaigns on various platforms (e.g., Google, Instagram, Facebook), and other personalized content.
- To fulfill our obligations arising from your usage of our Platform, including order processing, payment verification, and delivery.
- To enhance our Platform and the services provided therein, aiming to deliver a more tailored experience to you (e.g., recommending products based on past purchases).
- To ensure that content from our Platform is presented in the most effective manner for you and the device used to access our Platform.
- To notify you about alterations to our Legal Terms and/or services offered on the Platform.
- To administer and manage our loyalty or incentives programs (if applicable) and fulfill your requests for incentives.
- To process returns, refunds, and warranty claims.
- For any other purposes we deem necessary to enhance your experience on the Platform.
Disclosure of Your Personal Data
We share your Personal Data as described in this Privacy Policy and with businesses that follow practices at least as protective as those described in this Privacy Policy:
Other Businesses / Service Providers
To offer you our services, we may engage with businesses who are affiliated and/or non-affiliated service providers, including:
- Logistics companies used to deliver products to you
- Marketing and advertising partners (e.g., Google Ads, social media platforms)
- Payment processors (K-net, Visa/MasterCard, Tabby) to process online transactions
- IT and cloud service providers (e.g., WooCommerce hosting, email services)
We may involve other businesses in your transactions, who may store your transaction information or Personal Data to make your use of our services more efficient.
You understand and agree that it is important that such businesses have access to the relevant Personal Data to perform their functions. We will ensure that these businesses do not use your Personal Data for other purposes. We may also receive Personal Data from these businesses (e.g., updated delivery and address information from couriers), which we may use (e.g., to correct our records and deliver your next purchase).
By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Personal Data among affiliated and/or non-affiliated businesses and service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your information and Personal Data.
Marketing and Promotional Offers
We may also use your Personal Data to provide you with information about goods and services which may be of interest to you and enhance your experience on our Platform, including:
- Omni-channel experience
- Service messages
- New features
- Newsletter
- Enhancements
- Special offers and events of interest
We may contact you via various channels, including without limitation:
- SMS
- Emails
- Push notifications (if enabled)
- Web notifications
- Post
- Telephone
- In-app messages (if applicable)
- News feed cards
You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us at info@wifitrendy.com.
Business Transfers, Restructuring, or Rebranding
In the event that we or substantially all of our assets/businesses are acquired, restructured, or rebranded, customer information will be one of the transferred assets. You will be notified via email or a prominent notice on our Platform of any such change in ownership or control of your Personal Data.
Authorities
We may disclose Personal Data to competent courts, public authorities, government agencies, and law enforcement agencies upon request (including where we are required to comply with legal or regulatory requests from Kuwaiti authorities such as the Ministry of Commerce, Ministry of Interior, or Central Bank of Kuwait).
Limitation of Disclosure
Regardless of the recipient, we will only disclose your Personal Data to them on a strictly need-to-know basis and only to the extent required to fulfill the purposes identified in this policy.
Storage & Processing of Personal Data
The Personal Data that we collect from you will be stored in a secured manner and in pursuance of the applicable laws and regulations in Kuwait.
The Personal Data will be transferred, stored, processed, and used by staff who work for us or for one of our suppliers and who may be engaged in:
- The fulfillment of your order
- The processing of your payment details
- The provision of support services
The Personal Data may also be transferred, stored, processed, and used by our affiliated and/or non-affiliated businesses and service providers in pursuance of the applicable laws and regulations in Kuwait.
Data Security
Your Personal Data will be safeguarded and treated securely and in accordance with the applicable laws and regulations in Kuwait. We take all reasonable measures to protect Personal Data against unauthorized access, alteration, disclosure, or destruction, including:
- SSL encryption for all data transmitted during checkout
- Secure WooCommerce hosting environment
- Regular security updates and monitoring
- Restricted access to Personal Data on a need-to-know basis
Data Retention
We will store your Personal Data for as long as necessary to fulfill the purposes indicated in this Privacy Policy or as otherwise permitted or required by the applicable laws and regulations in Kuwait (e.g., for tax, legal, or accounting purposes, typically up to 10 years for transaction records).
Your Responsibility
You shall at all times protect yourself against unauthorized access to your password and to your devices used to access our Platform. We shall not be responsible for any unauthorized access, alteration, disclosure, or destruction of your Personal Data or other information if your password is compromised due to any reason attributable to you.
Third-Party Breaches
We shall not be responsible or liable for any Personal Data breaches of our, or any supplier’s, or affiliated and/or non-affiliated businesses, or service providers’ storage or cloud storage systems by nefarious acts of third parties, including hacks and other unauthorized access which overcomes the safeguards we have put in place to protect the data stored therein. However, we will notify you and the relevant authorities as required by law in the event of a confirmed data breach.
Cookies
We use cookies on our Platform to:
- Remember items in your WooCommerce shopping cart
- Process checkout and payments
- Remember your login status
- Analyze site traffic and usage (e.g., Google Analytics)
- Personalize content and advertisements
To find out more about the cookies we use and the purposes that we use them for, please refer to our Cookie Policy (available on our website). You can manage your cookie preferences through your browser settings.
Your Rights (Data Subject Rights)
In accordance with the applicable laws and regulations in Kuwait, you have the following rights as a data subject:
| Right | Description |
|---|---|
| Right to Access | You may request access to your Personal Data held by us. |
| Right to Rectification | You may request that inaccurate or incomplete Personal Data be corrected. |
| Right to Erasure | You may request that your Personal Data be deleted (“right to be forgotten”), subject to legal retention obligations. |
| Right to Restriction | You have the right to request that processing of your Personal Data be restricted. |
| Right to Object | You may object to the processing of your Personal Data for direct marketing purposes. |
| Right to Portability | You have the right to receive your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another controller. |
| Right to Withdraw Consent | Where processing of your Personal Data is based on your consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent carried out prior to your withdrawal. |
Important: Some of the above rights are subject to specific conditions dictated by the applicable data protection legal framework in Kuwait. If your specific situation does not meet these conditions, we may be unable to comply with your request.
How to Exercise Your Rights
To exercise your rights, please contact us at:
- Phone: [Insert your customer support phone number]
- Email: info@wifitrendy.com
- Via your account: Log in to [WifiTrendy.com/my-account] to access and update your Personal Data directly
To process your request as efficiently as possible, we may ask you for certain additional information to confirm your identity and/or assist in locating the Personal Data that forms the subject matter of your request.
Children’s Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect Personal Data from children under 18. If you believe we have inadvertently collected Personal Data from a child under 18, please contact us immediately so we can delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by:
- Posting the updated policy on this page with a new “Last Updated” date
- Sending an email notification to registered users (for significant changes)
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or requests regarding our processing of your Personal Data under this Privacy Policy, including exercising your rights as outlined above, you may contact us at:
WifiTrendy.com
[Insert Your Physical Address, if applicable]
Email: info@wifitrendy.com
Phone: +965 555 06465
Working Hours: Saturday – Thursday, 9:00 AM – 6:00 PM
